Toyota Material Handling Europe in Sweden uses technology to make work more attractive to employees

The logistics sector has seen both challenges and opportunities in the past year. The pandemic and conflict in Ukraine have significantly increased the number of goods and parcels shipped worldwide. The demand for logistics staff increased correspondingly, but it is not easy to fill all these positions. In Sweden alone, there is reportedly a shortage of around 20,000 professional drivers, and fleets sometimes stall. According to NOS, there was a shortage of around 10,000 drivers in the Netherlands by the end of 2021.

Addressing the severe staff shortage is likely to require a number of efforts in ‘soft’ areas, such as staff retention. Creating a good working environment can range from facilitating training during working hours to working hours that allow children to go to school. But labor shortages can also be remedied by providing employees with technological solutions that make their work easier. Toyota Material Handling Europe in Sweden has focused on the latter and has decided to improve and even change the role of its employees in logistics through technological innovation.

Carl Clasén, IT Service Manager Workplace & Service Desk at Toyota Material Handling Europe, said: “Toyota has introduced a new technology tool to improve and simplify the work of its service technicians. A knowledgeable service technician knows in advance what to expect. He can prepare well, minimize the time required for troubleshooting and avoid unnecessary repeated visits. All forklifts today are equipped with a so-called black box, which stores information about maintenance needs and about the general status of the various parts of the vehicle. Toyota’s vision is a future with vehicles that never stand still and therefore can always be used. It requires a proactive service, where the transfer of information is an important success factor. ”

“The black box allows the vehicle itself to communicate about an upcoming maintenance service. For example, an algorithm sees that a forklift is used significantly more in one warehouse than in another, and ensures that a regular service is performed every third instead. “These are all examples that make our employees’ work more attractive because they can better serve customers,” adds Clasén.

In addition to technology, hardware is also important. If the employee often has to deal with a screen that he can not read due to the sun, can not connect to the back office or the battery runs too fast, the advantage of technology becomes a disadvantage. With the Toughbook tablets from Panasonic, this risk is reduced to an absolute minimum.

“The introduction of the technological tools had several positive consequences. On the one hand, the staff can be used for what they are intended for, they are better prepared for the task and far more successful in their execution, which increases job satisfaction and strengthens the bond to the employer. On the other hand, this approach also has a positive effect on customer satisfaction, where customers experience less downtime and delays, “concludes Clasén.

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About Panasonic Group
As a global leader in the development of innovative technologies and solutions for various applications in the consumer electronics, residential, automotive, industrial, communications and energy sectors, Panasonic Group transitioned to an operating company system on April 1, 2022 with Panasonic Holdings Corporation as its holding company and eight operating companies are located under its dome. The group was founded in 1918 and is committed to improving the well-being of people and society and carries out its activities based on fundamental principles used to create new value and deliver sustainable solutions to today’s world. The group reported consolidated net sales of DKK 54.02 billion. EUR (6,698.8 billion yen) for the financial year 2020, which ended March 31, 2021. The Panasonic Group is committed to improving people’s well-being and is united in providing superior products and services to help you live your best life. For more information on the Panasonic Group, visit:

About Panasonic Connect Europe
Panasonic Connect Europe was launched on October 1, 2021 as a new, agile organization with Business-to-Business focus. With more than 400 employees, the company focuses its activities on its important new initiative for B2B solutions, called ‘Gemba Process Innovation’.

Panasonic Connect Europe is headquartered in Wiesbaden, Germany and includes the following business units:

  • That Mobile Solutions Business Department helps mobile employees improve their productivity with a range of rugged Toughbook notebooks, business tablets and handhelds.
  • That department Media entertainment includes Visual system solutionswhich offers a range of reliable projectors with high brightness and high quality screens, and Broadcast & ProAVwhich offers Smart Live Production solutions, with an end-to-end portfolio consisting of PTZ and system cameras, camcorders, Cairo’s IT / IP platform, switches and robotic solutions that are widely used for live recording. events, sports productions, television and xR studios.
  • Business and industrial solutions, which provides tailor-made technology solutions for the retail, logistics and manufacturing sectors. These solutions are designed to increase operational efficiency and improve the customer experience so that companies can perform their best every day.
  • Panasonic Factory Solutions Europewhich sells a wide range of smart factory solutions, including solutions for electronics manufacturing, robot and welding systems and the development of software solutions.

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