SCHIPHOL KINGDOM, 21 June 2022 – Juniper Networks, a leader in secure, AI-powered networks, today announced the results of a global survey on the business use of artificial intelligence (AI). This shows that the roll-out of artificial intelligence has grown significantly over the last 12 months, which has given companies significant benefits. However, there is still a lack of AI competencies and companies’ AI management policies are not yet sufficiently developed. However, both are necessary to responsibly deal with the growing use of artificial intelligence for privacy, law enforcement, cybercrime and AI terrorism.
Juniper, in collaboration with Wakefield Research, conducted a global survey of 700 senior executives directly involved in the planning or implementation of AI and machine learning (ML) applications. 201 of them were active in Europe. The study measures emotions in terms of the business value of AI applications, the maturity of implementations, and the challenges that remain.
This year’s research shows that the majority of companies have moved beyond the proof of concept phase and are now implementing AI on a company – wide scale. This is due to the digital transformation accelerated by the corona crisis and the improvement of AI solutions available in the market. While only 6% of all C-Level leaders in 2021 said they use AI-enabled solutions in their organization (due to technology, competencies, and management issues), this year a staggering 63% of all business decision-makers indicated that they had achieved it least “largely” their AI implementation goals.
European AI and ML decision makers reaffirm that visibility and control across the enterprise are critical to the successful implementation of this technology. 45% of them also believe that more needs to be done to ensure effective management as AI is leveraged for more business applications and aspects of our daily lives. 35% saw the availability of data as a prerequisite for the effective implementation of artificial intelligence in their sector. North American respondents saw the functionality of AI solutions as the most important success factor.
Only 9% of global IT executives (10% in Europe) find AI policies and governance in their organization (such as the appointment of an enterprise-wide AI manager or the adoption of responsible AI standards and processes) “fully mature”. At the same time, these decision makers prioritize effective AI management. 95% agree that this is necessary to comply with future legislation, up from 87% in 2021. While business leaders recognize the importance of AI management and adopt policies for management, maintenance and management, almost half of all believe respondents (48%) more need to be done to ensure effective management of artificial intelligence.
“In recent years, many European governments have taken steps to regulate the collection, use and storage of data. This prompted organizations to take a more proactive approach to internal AI management. This was necessary to meet regulatory requirements and ensure that they could safely expand their AI applications.Companies defined comprehensive AI and data management policies to cover financial losses and reputational damage.As the use of artificial intelligence grows, more will be done in business to ensure effective management and security of this technology, ”said Laurence Pitt, global security strategist at Juniper Networks.
Other research results include:
- The research results indicate that the availability of modern AI tools and infrastructures has the greatest impact on the proliferation of artificial intelligence by European organizations (62%). Of all companies that took artificial intelligence into their networks, over 70% said it had a positive impact on the end-user experience (75%) and networking and IT teams (74%).
- To increase the proliferation of artificial intelligence in their workforce, European organizations have stepped up their efforts to develop a pipeline of artificial intelligence by offering internships and collaborations with universities (33%). In addition, more than half of all European respondents (51%) plan to increase theirs existing framework for employee training and development can be expanded with AI skills (use, management and development). This percentage is much higher than in North America (31%).
- Hiring people with AI knowledge and skills is an important point of attention when investing in optimal use of AI. European IT managers see the following three aspects as their primary areas of investment: hiring the right people for the development and management of AI applications (21%), training end-users to ensure effective interaction with AI tools (22%) and further training of AI models (22%).
- Despite increasing reliance on AI IT executives do not believe that AI will replace humans† Instead, this technology will save employees time so they can focus on tasks of a strategic nature. More than half of all European IT managers (55%) say that AI will allow their employees to be more innovative, boost their career development (54%) and allow them to focus on the customer experience (52%) .
- Almost all global decision makers (95%) agree cybersecurity critical is to ensure efficient operation and protection of business AI solutions. The importance of cybersecurity for the successful implementation of artificial intelligence has increased significantly. 29% saw this as the most important success factor. In 2021, this was still the case for only 14% of all respondents.
- Almost all European IT managers (91%) say that AI will help them with that in the next 12 months to reduce risks and increase quality concerning the IT infrastructure (21%), sales and marketing activities (19%) and the network / cloud (18%) in their organization. These business aspects, they believe, offer the greatest potential to benefit from the rollout of AI.
“AI was developed to perform tasks as efficiently as humans do, but on a much larger scale thanks to the use of automation. Many of Juniper’s customers are implementing cloud-based AI solutions to manage their networks to dramatically reduce the number of support tickets. This allows IT departments to focus on improving the end-user experience. But despite all these benefits, companies need to ensure responsible management and control of the growing number of AI applications. This is necessary to continue to meet the requirements of legislation and regulations and to minimize any negative consequences of the use of artificial intelligence. For example, European regulators have identified certain AI applications as risky and therefore impose the requirement of CE certification. Regulations in the field of artificial intelligence are changing rapidly. Business decision makers should therefore make AI management a strategic priority, ”said Bob Friday, Chief AI Officer at Juniper Networks.
Consult the entire report for more research results.
In April 2022, Wakefield Research was commissioned by Juniper Networks to conduct a survey to map companies’ attitudes and opinions to the AI market. To this end, it has interviewed 700 respondents at top or higher management level in companies in different sectors. They were asked about the use of AI solutions, user adoption, growth opportunities, implementation issues, governance and strategic decision making.
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