11. status report on childcare allowance for the ward | News report

News feature | 15-07-2022 | 16:00

Efforts will continue with undiminished vigor to create clarity for parents and improve the process of recovery surgery. This is stated in the 11th status report on childcare benefits, which the State Secretary for Finance De Vries (Supply and Customs) has sent to the House of Representatives.

More than 55,000 people have reported as possible victims to the Implementing Organization for Recovery of Allowances (UHT). For most of them (about 52,000) a first test has been done. About 26,000 of the applicants turned out to be victims of the problems with the care allowance. For nearly 14,300 applications, UHT has performed the integrated or accelerated assessment, or the parent has waived further assessment.

State Secretary De Vries: “A lot of work has already been done, but we are not there yet. We see that there are still bottlenecks in the recovery process. That is why we are continuing to look for possible improvements in the recovery operation. “

VSO, mediation and debt repayment desk

This summer, there will be a pilot with settlement agreements, in which agreements with affected parents are registered.

State Secretary De Vries: “In the conversations I have with affected parents, there is often a desire to end the improvement process with a settlement agreement. If the pilot succeeds, such an agreement can be made with several parents. ”

It is also being investigated whether (some of) the opposition cases can be resolved through mediation.

Debts that fell within the debt settlement of the recovery operation are repaid. However, there are duped parents who have paid off this debt with the compensation they have received. Parents are also expected to be able to contact Sociale Banken Nederland (SBN) for this debt from the end of September. They assess whether victims can get back the amount they have paid off with compensation.

Legislation

In late June, the government sent the bill on recovery allowances to the House of Representatives. In addition to the existing schemes, the bill also contains a number of new schemes, such as the children’s scheme. This ensures that children of affected parents also receive financial support.

The bill also includes a scheme for victims of health care, housing benefit or child budget. In addition, the bill regulates, among other things, support for parents abroad and determines what data is to be shared for the recovery process.

Ex-partner arrangement

Former benefit partners for affected applicants have in many cases also suffered from the problems with the care benefit, both emotionally and materially. The Cabinet also wants to offer them support. An additional law is currently being worked on to regulate this properly.

Bottlenecks

Affected parents with further injury can apply to the Actual Damage Commission (CWS) after the assessment of their application and compensation. We are currently looking at how to tighten up this process as improvements are possible and necessary.

If UHT does not comply with the statutory decision periods in the recovery process, victims can declare UHT in default and file an appeal to the court for failure to make a timely decision. In recent months, the number of default notifications (to date 12,500) and delayed complaints (843 to date) have increased.

These complaints mean that it is increasingly possible to start the assessment based on the order of registration at UHT, because priority must be given to cases where a court decision has been made on the decision period. Urgent files will continue to be prioritized. It is expected that all assessment capacity from August will be used for urgent cases and cases where the judge says that a decision must be made. Meanwhile, UHT continues to look for opportunities to improve and accelerate processes.

Many concerned parents want to know what is in their case files and UHT must provide case files for decisions. The department at UHT that anonymizes these files – what is required by the GDPR – and delivers them cannot meet the current demand. The progress report describes a number of practical measures to shorten waiting times.

Parents in the center

The interests of the victims are central throughout the recovery operation. Discussions are held with parents, young people and children about how they can be offered emotional recovery. As experience experts, parents are also involved in Company Contact, where parents can tell their story or ask for help.

In addition, contact with the parents is improved during the processing of their case, for example by using a three-way meeting where the municipality, UHT and parents discuss the parents’ needs during the recovery process.

We are also looking at where the role of the personal caseworker can be improved or expanded, for example by providing information with the aim of giving parents faster, better and more insight into the compensation awarded.

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